Effective Date: 26th February 2026
1. Introduction
This Privacy Policy explains how SendDoc (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website and services.
SendDoc is Elevate Alpha Limited, registered in England and Wales (Company No: 15195059).
We are committed to protecting your privacy and handling your data transparently and securely.
2. Information We Collect
We may collect and process the following information:
Information You Provide
- Name
- Email address
- Billing information
- Recipient name and postal address
- Uploaded documents
- Order details
Payment Information
Payments are processed securely by Stripe.
We do not store full card details.
Automatically Collected Information
- IP address
- Browser type
- Device information
- Usage data
- Cookies and tracking technologies
3. How We Use Your Information
We use your data to:
- Process and fulfil orders
- Print and dispatch documents
- Process payments via Stripe
- Communicate with you regarding orders
- Improve website functionality
- Maintain security and prevent fraud
- Comply with legal obligations
We do not sell your personal data.
4. Document Handling
Uploaded documents are processed solely for the purpose of:
- Printing
- Packaging
- Dispatching
We do not modify your documents.
Documents may be temporarily stored for operational purposes and may be deleted after fulfilment, subject to operational and legal requirements.
5. Third-Party Service Providers
We may use third-party providers for:
- Payment processing (e.g., Stripe)
- Website hosting
- Email services
- Cloud storage
- Analytics services
- API integrations
- Technology and infrastructure services
These providers may process personal data on our behalf.
We may adopt new third-party technologies, APIs, or service providers over time to support business operations, data processing, fraud prevention, or technical functionality.
Such providers are expected to handle data securely and in accordance with applicable data protection laws.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enable website functionality
- Process transactions
- Analyse traffic and usage
- Improve user experience
- Support security and fraud prevention
We may use third-party cookies, including those from payment providers, analytics services, and other integrated technologies.
You can manage cookie preferences via your browser settings.
7. Legal Basis for Processing (UK GDPR)
We process personal data under the following lawful bases:
- Contractual necessity (to fulfil your order)
- Legitimate interests (to operate and improve our service)
- Legal obligations
- Consent (where applicable, such as certain cookies)
8. Data Retention
We retain personal data only as long as necessary to:
- Fulfil the service
- Meet legal and accounting obligations
- Resolve disputes
- Enforce agreements
Documents and related data may be deleted after operational necessity has ended.
9. Data Security
We implement reasonable technical and organisational measures to protect your data.
However, no system is completely secure. Transmission of data over the internet is at your own risk.
10. International Data Transfers
Some third-party service providers may process data outside the United Kingdom.
Where this occurs, we aim to ensure appropriate safeguards are in place in accordance with UK data protection laws.
11. Your Rights
Under UK data protection law, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of data
- Restrict processing
- Object to processing
- Request data portability (where applicable)
To exercise your rights, contact us at: [Insert Email]
12. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
Continued use of our services constitutes acceptance of the updated policy.